Tag Archives: Purpose

Systems Thinking

I was one of six authors of Systems Thinking, published by the Management Innovation Exchange. You can find the full publication here

Summary

Deming and others showed that when you look at the performance of an organisation, about 85% to 95% is due to the system. That leaves roughly only about 10% that is due wholly or in the total control of the person doing the work. How often have you heard people say in their 1:1 appraisal ‘that goal was out of my total control to deliver’. Continue reading